It’s not ease or convenience that tops the chart in building bank loyalty programs, but the customer experience (CX) determines whether customers stay with a banking business or leave. A recent study showed that CX has a greater impact on customer loyalty than convenience or other benefits. Bank loyalty programs work a bit differently than […]

Making your customers stay for the long run is one of the most difficult tasks that every business is dealing with. With non-stop competition for customer trust and loyalty, businesses across several industries are continuously looking for innovative ways to enhance the customer journey and keep it relevant. Gone are the days when brands had […]

We all know the economic outlook is getting gloomier due to ongoing inflation in many big organizations, which is driving brands and customers to look for value. Another focus is the deployment of a more cost-effective marketing and loyalty approach with lesser wastage and more certainty of a positive customer experience. To grow and thrive […]

Employee attrition is a painful reality for every business. Employee loyalty is not a buzzword but the only essential that can help you battle employee turnover. What determines employee loyalty? Is it monetary benefits, perks, or benefits? Identifying the actual pain points of employees can help you craft a befitting loyalty strategy. Tax exemptions are […]

A product moved from the cart to checkout, a successful payment, and voila! Rewards points were instantly credited to the customer’s account based on their purchase value. It has become seamless to include customers in your loyalty ecosystem. However, amid this ease lies a concerning challenge—engaging customers meaningfully for the long haul. Businesses are spending […]

Trust plays a key factor in building strong and positive relationships between employees. Because when there’s a high level of trust among team members, they’re more likely to perform better leading to enhanced productivity and higher profits. The results achieved from the impact of a strong and high-functioning team go beyond the team and help […]

The world of shopping has changed drastically with the evolution of online stores and technological advances. Artificial Intelligence (AI) is one of the most trending technologies that has made its way to the retail sector. This technology is redefining the way we shop by offering personalized recommendations, smart virtual assistants for inventory management, and seamless […]

Today, customers’ attention spans are increasingly diminishing, which is why retailers, both online and physical stores must act smart and make use of new strategies to not just attract customers but keep them engaged in the long run. As short attention spans can be a challenge, retail businesses need to boost engagement by offering the […]

The loyalty space is buzzing with mind-boggling trends. With customers becoming more aware of their worth, businesses are acquainting themselves with the most sought-after trends to deliver value. While 2023 was all about realizing the importance of personalized loyalty programs, 2024 will bring more to the table by highlighting the role of instant gratification in […]

Personalized customer experience plays a huge role in businesses succeeding and retaining customers for a long time. Businesses continuously struggle to find cost-effective campaigns that can help them target audiences better. Behavioral segmentation can do wonders in helping businesses understand their current and potential customers’ behavioral patterns, which will help to create optimized experiences, enhanced […]